Orders
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How can I place an order?
You can place an order directly on www.geokaytoys.com by selecting the color and quantity, then clicking the "Add to Cart" button.
Can I change or cancel my order after placing it?
You may change or cancel your order within a short time frame before it enters the shipping process. Please contact our customer service as soon as possible.
Will I receive an order confirmation?
Yes, our system will send you an order confirmation email immediately after your order is successfully placed.
How can I track my order status?
You can track your order status by logging into your account on our official website. A tracking number will be provided once shipped.
What payment methods are accepted?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, Discover, Amazon Pay, JCB, and more.
Can I order multiple units at once?
Yes, you can increase the quantity in your cart before checking out, subject to stock availability.
What should I do if I don't receive my order confirmation email?
First check your spam folder. If still not found, verify your email address in your account settings or contact our customer service.
Products
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What sizes are available for this LED drawing board?
Available sizes include 15-inch, 16-inch, 17-inch and A4.
Is the board rechargeable? How long does the battery last?
Yes, it is rechargeable via USB-C. Battery life ranges from 8 to 12 hours on a full charge, depending on the model.
Can the board be used for tracing?
Yes. Place the tracing paper on the board, turn on the LED light, and the image will shine through clearly for easy tracing.
Can the board display multiple colors at the same time?
Yes. The rainbow dynamic mode cycles through multiple colors automatically, creating a vibrant, multi-color glowing effect.
Is the board suitable for adults or professional use?
Yes. It can be used as a message board in offices, bars, restaurants, or as a creative lightbox for professional sketching and design.
Can I use my own markers with this board?
Yes. You can use standard liquid chalk markers or dry-erase markers. Avoid permanent markers as they may be difficult to clean.
How durable is the board for everyday use by kids?
The board features an extra-hardened acrylic surface and silicone corner pads, making it highly durable and resistant to scratches and scuffs from regular use.
Shipping
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How long does shipping take?
Standard shipping typically takes 3-5 business days. Expedited or priority shipping may take 1-3 business days.
Do you ship to my location?
Please enter your address at checkout on our official website to check if shipping is available to your location.
How much does shipping cost?
Free shipping on orders over $39. Otherwise, cost varies by Standard/Express method. See Shipping Policy.
Can I track my shipment?
Yes, once your order is shipped, we will provide a tracking number via email for you to track the delivery status.
Can I change my shipping address after placing an order?
You may be able to change the address before the order enters the shipping process. Please contact our customer service as soon as possible.
What should I do if my package is delayed?
Delays can occur due to weather, holidays, or customs. You can check the latest status using your tracking number or contact our customer service.
What happens if my package is lost during shipping?
If your package is lost, please contact our customer service immediately. We will investigate and offer a replacement or refund.
What should I do if my package arrives damaged?
If the product is damaged during shipping, please contact our customer service immediately with photos to request a return or replacement.
After Sales
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What is the return and exchange policy?
We offer a 30-day return and exchange policy from the date of delivery. For details, please check our Return & Exchange Policy.
Does the product come with a warranty?
Yes, we offer a 12-month warranty against manufacturing defects. Please contact our customer service for details.
How can I contact customer service for after-sales support?
You can contact our customer service via the "Contact Us" page on our website.
What should I do if the product is defective, not working, or damaged?
Please contact us before returning the item and provide photos or videos of the issue. If the damage is due to manufacturing defects or shipping, you can request a return, replacement, or refund through your account on our website.
How long does it take to process a refund?
Once we receive and inspect your return, refunds are typically processed within 7 business days. Your bank may take additional time to show the credit.
Do I have to pay for return shipping?
Return shipping costs depend on the reason for return. Defective or incorrect items receive free return shipping. Other reasons may incur a fee.
