30-Day Return Policy
We offer a 30-day return policy from the date you receive your item. To request a return, please contact us within 30 days of receiving your order.
Return Conditions
To be eligible for a return, your item must be in the same condition as you received it: unused, with tags, and in its original packaging. Proof of purchase (receipt or order confirmation) is also required.
How to Initiate a Return
To start a return, please contact us at support@geokaytoys.com.
Return address:
[Return Address] – overseas warehouse address to be filled in
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned without prior approval will not be accepted.
For any return-related questions, feel free to reach out to us at support@geokaytoys.com.
Damages or Incorrect Items
Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
The following items are not eligible for return:
Custom products (such as special orders or personalized items)
Sale items or gift cards
If you are unsure whether your item is returnable, please contact us before making a return.
Exchanges
The fastest way to get the item you want is to return the original item and, once the return is accepted, make a separate purchase for the new item.
EU 14-Day Cooling-Off Period
For merchandise shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The returned item must still meet the conditions above (unused, with tags, in original packaging, with proof of purchase).
Refunds
We will notify you after we have received and inspected your return, and let you know whether the refund is approved. If approved, the refund will be automatically processed to your original payment method within 7 business days. Please note that your bank or credit card provider may take additional time to process the refund.
If more than 10 business days have passed since your return was approved and you have not yet received your refund, please contact us at support@geokaytoys.com.
